Pre-sales questions

Q. Will you place ads on my site?
A. Nope, nada, ain't happening!  YOU can place ads on your site if you like, but none will be added by us.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. We accept MasterCard, Visa, American Express, Discover, Paypal, checks, money orders, and cash.

Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3.

Q. Do you allow adult sites?
A. Yes, we allow adult sites.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.

Q. Can I pay monthly?
A. Yes, monthly is our standard form of billing.

Q. Can I host friends?
A. Yes, you may host your friends.

Q. Are there any hidden costs, or setup fees?
A. No

Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us to upgrade you to a higher plan. If you need more bandwidth or space then our highest plan offers you can purchase bandwidth for $3.00 a gig and space for $12 a gig.

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.

DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
 

Q. Can I view my site even though my domain's name servers haven't propagated yet?
A. Yes you can view your site by going to
           http://your ip here/~yourusernamehere/

Q. What do I set my domains name server's to?
A. Please e-mail support for your server's dns.
 

Control panel

Q. Do you have a manual for our control panel?
A. Go to http://www.digicom.com/cpaneldocs/

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

FTP

Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
 

Paths

 Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/X11/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. First make sure that they are chmoded to 755 if that dosen't work trouble shoot it

Q. I'm having problems with JSP
A. Jsp FAQ

Software Versions

Q. What version of php are you using?
A. We are using version 4.3.2

Q. What version of perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version 4.0.15

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Billing

Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund in less then 24 hours. However, domain name purchases are not refundable, only the hosting fees. 

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."